Following the last month's storm that knocked out power for thousands of customers, the city of Independence is encouraging utility customers to update their account information.
Correct phone numbers and addresses associated with accounts will improve the flow of outage information to field personnel working restore power, water and sewage after a major storm, the city said in a release.
At its peak, the July 22 storm left nearly 17,000 customers without power. The number was down to 600 after two days, and crews restored all power by July 25.
“Our crews depend on information filed with the city to verify outage locations, medical information and more,” Mayor Eileen Weir said in a release. “If this information is out of date or has changed, it is important that customers take a few moments to update before the next outage event.”
Utilities customers can update their contact information with the phone number and address they would like to have associated with their account by using one of the following methods:
• Call customer service 816-325-7930, available 8 a.m.-5 p.m. Monday through Friday.
• Got to the MyIndependence personal utility account, indep.us/utilities
. Click “Update Contact Information” located on the left side of the screen and update as prompted.
• Send updates via the Action Center, indep.us/actioncenter. Once in the Action Center, browse by category and select “Utilities” from the drop-down options, select “Contact Utilities Customer Service” and send a message with the updates.
• Send a fax to 816-325-7684 with the updated information.
• If you have a medical condition that requires electricity, please complete the critical care form available at: indep.us/criticalcare.
The city's automated outage system is most effective when it can automatically recognize the caller and associated the number with a specific utility account. The city also reminds customer that changes made on bill stubs will not be processed, as that information goes to a third-party vendor that cannot make the change.
For Independence homeowners who, due to physical or other substantial limitations, need help removing storm debris around their home, they should call 211 for screening and referral services. Help with storm debris is a limited service made possible by volunteer organizations throughout the community. Citizens are able to drop off storm debris free of charge until Sunday, 8 a.m.-6 p.m., at 875 Vista Ave.
Customers with additional questions should call customer service 816-325-7930.