The city of Independence will resume disconnection of utility services for delinquent the week of Nov. 12. This follows a six-month pause on disconnects after the introduction of a new utilities billing system and an independent external audit.

Customers with overdue accounts may receive a notice or phone call. They can begin a repayment plan by contacting customer service at 816-325-7930 or

To pay your bill, call the 24-hour access line at 816-325-7378, visit, or visit the depository box at 17221 E. 23rd St. or at City Hall, 111 E. Maple Ave.

To learn if you may be eligible for the Independence Rate Assistance Program, to to

– Examiner staff