Annie Dear: At your service, when we get to it
Let me give you a lesson in abject frustration.
My drivers license is due to expire on my birthday in September, and knowing that sooner or later I will need a Real ID document, and understanding it takes longer than a usual drivers license renewal, I decided to bite the bullet, gather everything I needed to prove I’m me, and get it done.
I would like to point out at this stage, that being a legal immigrant, I have proved my identity more times than you’ve said “no anchovies on my pizza.” I’ve had my fingerprints taken three times, just in case I decided to file them off and have them reworked via some nefarious plastic surgery. Believe me, there is not one database in the U.S. that doesn’t have every detail it could possibly ever need about me.
Not the DMV, apparently.
I went on the website to read that due to COVID, I needed to make an appointment at the Independence office, but on arriving at a calendar upon which to click my choice, I soon discovered there was not one available appointment – for two months.
Deciding this was more than likely an error in the website, I hit “send message,” which immediately took me back to the original page, leaving me no option to leave said message unless I yelled at the computer screen – an option, I will admit, I did indeed try.
I then hit “send email” which I did, and sure enough six days later, am still waiting for a reply.
Seeing the office was open 7 a.m. to 6 p.m., I decided to take my life into my own hands and call. Which I did at 7.30 Monday morning. I was greeted by a message that the office would be closed on Memorial Day, followed by a voice telling me to leave a message. “Beep. The mailbox is full.” Calling back an hour later, I at least was able to hear the full Memorial Day message, which mumbled the office hours were now 9 to 5. I called back at 9 to be hit with the press 1 for this, press 2 for that, press 3874905 to speak to a human … all to no avail.
So, I fronted up to the office Monday afternoon to be faced with a line that would rival the length of the Great Wall of China. Resigned to a very long wait, I entered the be-masked queue and naturally struck up a conversation with those within 6-foot shouting distance.
Evidently this was the only DMV in the area that doesn’t require an appointment. Liberty, Sugar Creek and Lee’s Summit all need one. Hold the phone! Lee’s Summit? But that office closed. “Oh no, they built a brand new one”.
Quicker than Flash Gordon, I got on the website, found a suitable appointment time, and let me tell you, I booked it, Danno.
If you’re going to have a website and a bleeding telephone, do you think, even though you are a Government Department, you could have someone on staff who knew how to drive both? Evidently that’s above everyone’s pay grade.
Annie Dear lives in Lee’s Summit. Email her at firstname.lastname@example.org.